1. Introduction

Veltroxy (“Veltroxy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you:

• Visit https://veltroxy.com.
• Communicate with us.
• Make a vehicle reservation.
• Use our rental services.

2. Information We Collect

Information You Provide

We may collect information that you provide directly to us, including:

• Full name, email address, mailing address, and phone number.
• Date of birth and driver eligibility information.
• Driver’s license information and images.
• Insurance and identity-verification information.
• Billing details and payment-related information.
• Reservation details, rental history, and vehicle preferences.
• Communications with customer support.
• Information relating to accidents, claims, tolls, tickets, violations, or vehicle damage.

Automatically Collected Information

When you use the Website, we or our service providers may automatically collect:

• IP address.
• Browser type and operating system.
• Device identifiers and device information.
• Pages viewed, links clicked, referral source, and session duration.
• Approximate location derived from an IP address.
• Cookie, analytics, and advertising information.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

• Operate the Website.
• Remember user preferences.
• Analyze Website traffic.
• Improve Website performance.
• Measure marketing effectiveness.
• Support advertising activities.

We may use services such as Google Analytics, Google Tag Manager, Meta Pixel, and other analytics or advertising tools.

These providers may collect information in accordance with their own privacy policies and settings.

4. How We Use Information

We may use personal information to:

• Process, evaluate, confirm, and administer reservations.
• Verify identity, driver eligibility, insurance, and payment information.
• Collect payments, deposits, fees, tolls, and other authorized charges.
• Provide vehicles, customer support, roadside assistance, and rental communications.
• Send reservation confirmations, reminders, updates, and return instructions.
• Detect, investigate, and prevent fraud, misuse, theft, and security incidents.
• Manage claims, damage, accidents, disputes, chargebacks, and legal matters.
• Improve the Website, vehicle fleet, marketing, operations, and customer experience.
• Send marketing communications where permitted and with any required consent.
• Comply with legal, tax, insurance, recordkeeping, and regulatory obligations.

5. SMS and Mobile Communications

If you provide your mobile phone number and consent to receive messages, we may send:

• Reservation confirmations.
• Rental reminders.
• Verification requests.
• Account updates.
• Customer-service communications.
• Promotional offers.

Message frequency may vary. Message and data rates may apply.

You may also contact support@veltroxy.com for assistance.

Information may be shared with service providers that help us deliver text messages, but only as necessary to provide those services.

6. How We Share Information

We may disclose personal information to:

• Payment processors and financial service providers.
• Reservation-management, website-hosting, and software providers.
• Identity, driver’s license, insurance, and fraud-verification providers.
• Communication, analytics, advertising, and customer-support providers.
• Toll-processing, parking, roadside assistance, repair, recovery, and claims providers.
• Professional advisers, insurers, attorneys, accountants, and auditors.
• Law enforcement, courts, regulators, or governmental authorities when required or permitted by law.
• A buyer, successor, or other party involved in a merger, financing, sale, or transfer of all or part of our business or assets.

Certain analytics or advertising activities may be considered “sharing” or “targeted advertising” under some privacy laws. Where applicable, you may have the right to opt out.

7. Payment Information

Payments may be processed by third-party payment providers.

Veltroxy may not directly store complete payment-card numbers. Payment providers process information according to their own privacy and security practices.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide rental and related services.
• Maintain rental and business records.
• Comply with legal or insurance obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.

Retention periods may vary depending on the type of information and applicable requirements.

10. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

We may need to verify your identity before processing a privacy request. Some information may be retained where legally permitted or required.

To submit a privacy request, contact: support@veltroxy.com .

You may unsubscribe from marketing emails using the unsubscribe link in the message and from marketing texts by replying STOP.

11. Children’s Privacy

Our Website and rental services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided information to us, please contact us so we can take appropriate action.

12. Third-Party Websites and Services

The Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

Review the privacy policies of third parties before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised “Last Updated” date.

Changes become effective when posted unless otherwise stated or required by law.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, subject to any rights provided by applicable privacy laws.

15. Contact Information

Contact Veltroxy if you have questions about this Privacy Policy or your personal information.