Please review the following policies before booking or operating a Veltroxy rental vehicle.
All reservations are subject to vehicle availability, identity verification, driver eligibility, insurance verification where required, payment authorization, acceptance of the Rental Agreement, and final approval by Veltroxy.
A reservation request or preliminary payment does not guarantee that a vehicle will be released.
Only drivers who have been approved by Veltroxy and listed in the Rental Agreement may operate the vehicle.
Each driver must satisfy all age, licensing, identity, insurance, and payment requirements.
Allowing an unauthorized driver to operate the vehicle may result in fees, termination of the rental, loss of protection, or other remedies under the Rental Agreement.
Each rental includes 100 miles per rental day. Included mileage is calculated over the total rental period unless the Rental Agreement states otherwise.
Unused mileage does not create a cash credit or refund.
Mileage above the included allowance is charged at $2.99 per mile, unless a different excess-mileage rate is disclosed for the specific vehicle or reservation in the Rental Agreement.
Odometer readings may be recorded at pickup and return.
Renters should use 93-octane premium fuel, or the highest premium grade reasonably available when 93 octane is unavailable, unless the vehicle or Rental Agreement specifically requires a different grade.
The vehicle must be returned with the same fuel level provided at pickup. Renters may also be required to provide fuel receipts.
If the vehicle is returned below the required fuel level, or if improper fuel is used, the renter may be responsible for:
The standard refundable security deposit is $750, unless a different amount is disclosed for a particular vehicle, driver, or reservation.
The deposit is generally authorized or collected before the vehicle is released.
The security deposit may be applied to authorized amounts, including:
Any eligible remaining balance is released or refunded after the vehicle is returned and the rental is reviewed, subject to bank and payment-processor timing.
Pickup near Orlando International Airport is generally conducted through a nearby shuttle location rather than at the airport terminal curb.
Customers must follow the pickup instructions provided after booking.
Optional delivery may be available to select locations for an additional charge. Availability, delivery windows, and fees are confirmed during booking.
The renter remains responsible for arriving on time and providing accurate travel information.
The vehicle must be returned at the date, time, and location stated in the Rental Agreement unless Veltroxy approves an extension in writing.
Extensions are subject to vehicle availability and additional payment.
May be charged up to one-half of the applicable daily rental rate.
May be charged an additional full rental day and other applicable amounts.
Continued possession of the vehicle without authorization may be treated as unauthorized use of the vehicle.
Evidence of smoking, vaping, ash, burns, strong odor, or related residue may result in a smoking-remediation fee of up to $250, plus additional costs when permitted by the Rental Agreement.
Vehicles should be returned in reasonably clean condition.
Excessive dirt, stains, spills, pet hair, odors, trash, biohazards, or other conditions requiring extraordinary cleaning may result in a cleaning fee of up to $250, plus additional remediation or damage charges when applicable.
The renter is responsible for all expenses incurred during the rental period, including:
Veltroxy may charge the payment method or security deposit for these amounts, together with processing or administrative charges authorized by the Rental Agreement and applicable law.
All drivers must satisfy Veltroxy’s insurance and verification requirements before the rental begins.
The renter is responsible for understanding the coverage, exclusions, deductibles, and obligations that apply to the reservation.
The renter must promptly report any:
The vehicle may not be repaired, towed, or moved by a third party without authorization, except in a genuine emergency.
Responsibility for damage, loss, towing, storage, diminished value, administrative expenses, and loss of use is governed by the Rental Agreement and applicable law.
Unless expressly authorized in writing, Veltroxy vehicles may not be used for:
Additional prohibited uses may be listed in the Rental Agreement.
Pets are not permitted unless approved in advance by Veltroxy.
The renter must protect the vehicle from spills, stains, scratches, odors, excessive wear, and misuse.
The following items must be returned with the vehicle:
Contact Veltroxy promptly if a warning light, tire issue, mechanical concern, or roadside problem occurs.
Do not continue driving when doing so could cause additional damage or create a safety risk.
Unauthorized repairs or replacement parts may not be reimbursed.
Cancellation, modification, and extension terms may vary by reservation.
Applicable terms will be disclosed during booking or in the Rental Agreement.
Extensions are not effective until approved by Veltroxy and any additional payment or deposit authorization has been completed.
If these policies conflict with the Rental Agreement, the Rental Agreement controls.
Contact Veltroxy if you have questions about these Rental Policies.
